Privacy Policy

1. Who We Are

Freston ("we", "us", "our") provides data intelligence tools and related services to freelancers, contractors, and independent consultants. This policy applies to all personal data processed in connection with our website and services. For any questions about this policy, please use the contact details provided on our website.

2. Information We Collect

We may collect the following categories of information:

• Account and contact information: name, email address, phone number, and company details submitted through forms on our site.
• Usage data: pages visited, time spent on pages, referring URLs, and interactions with our site, collected automatically through standard web technologies.
• Device and technical data: IP address, browser type, operating system, and device identifiers.
• Communications: records of correspondence when you contact us, including support requests and enquiries.
• Information you provide voluntarily: any additional details you choose to submit through forms, surveys, or account settings.

3. How We Use Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining our services.
• Responding to enquiries and providing customer support.
• Improving our website, features, and user experience.
• Sending administrative communications, such as updates to our terms or policies.
• Sending marketing communications where you have consented to receive them.
• Detecting, preventing, and addressing technical issues, fraud, or misuse.
• Complying with legal obligations and enforcing our agreements.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided these interests are not overridden by your rights and freedoms.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to recognise your browser, remember preferences, and understand how our site is used. You can control cookie settings through your browser preferences; disabling certain cookies may affect site functionality. Where required by law, we will request your consent before placing non-essential cookies.

6. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• Service providers: third parties that help us operate our website and deliver services, such as hosting providers and analytics tools, bound by confidentiality obligations.
• Legal compliance: where required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.
• With your consent: where you have explicitly agreed to a specific disclosure.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting obligations. When data is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If personal data is transferred outside your home jurisdiction, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements, such as standard contractual clauses or equivalent mechanisms.

10. Your Rights

Depending on applicable law, you may have rights including the ability to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a relevant supervisory authority.

11. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and where appropriate, we will notify you by other means.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please get in touch using the contact details listed on our website or the address provided in the footer of this page.